Land and Associates for Corporate Training and Leadership Development

SALES SKILLS

Sales Training I, II & III

Without Sales What Have We Got?

There is no single way to sell. There are many ways because the style has to suit the personality of the sales person, the product and the needs of the buyer. A sales person’s aim is to give to the customer what they want, in a way that the customer feels really good about the decision that they have made. Therefore the sales person has to demonstrate flexibility in their approach, find out what the real issue is and select the right approach.

...click for the full course outline for Sales Training I, II & III

Negotiation Skills

Whether it be part of a traditional sales process, or working through an internal challenge where two parties have different outcomes in mind – negotiation skills are an invaluable asset. Even when deals or situations seem to be at a ‘stale-mate’, skilled negotiators find a solution. And this does not have to mean ‘meeting in the middle’ – there are much more structured and useful ways to negotiate.

...click for the full course outline for Negotiation Skills

Dealing with Demanding Customers

Does your team see dealing with demanding clients as a necessary evil of their customer service role? Or are they evolved enough to appreciate the comments of this customer group as valuable fee back to improve upon your current business practices? Is every member of your team able to understand that the complaints of a disgruntled customer are not personal attacks and thus willing to see beyond the problem in order to create a practical solution?

...click for the full course outline for Dealing with Demanding Customers

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