Land and Associates for Corporate Training and Leadership Development

Conflict Analysis and Resolution

Most companies have to deal with some form of conflict at one time or another. These disagreements can take many forms and tend to increase stress levels and use up precious resources such as time, energy and money, while diverting attention from the core purpose of the business. Effective conflict management can mean the difference between a minor inconvenience and a massive disruption to the smooth running of a company.

Workshop Aim:

This one day course allows participants to understand the dynamics of conflict and to learn the skills and tools of great negotiators. Attendees will be able to adapt the tools learned to familiar real life scenarios and identify ways to prevent issues from arising as well as deal with situations that threaten to disrupt the team or the business. These tools are drawn from a wide range of internationally recognised applications in the field of conflict prevention and resolution.

By attending this course, attendees will be able to:

Identify the primary causes of conflict
Prevent conflicts developing
Rapidly defuse conflict situations
Consistently achieve targets by setting measurable working goals and objectives
Deal with the individual personalities in a disagreement effectively
Unite both parties around a common set of goals

The workshop is intensely practical and participants will build their own unique strategies to manage their specific situations.

Participants will learn:

An understanding of the causes and drivers of conflict
Be familiar with a number of tools and techniques to handle conflict
To understand the stages of conflict
The secrets of effective communication and how to create a shared outcome
How to identify personal conflict styles
The impact of power, access and diversity
Action plans for resolution

Who should attend?

Those involved in managing staff in an organisation
Anyone responsible for interactions between departments
Front line staff who have to deal with customers, clients or suppliers

Tailored programmes and coaching

The core components of this workshop are delivered as a one day introductory session. More advanced or follow-on sessions are also available for participants to develop mediation skills and learn and apply advanced conflict resolution techniques. Specific training courses can be designed to meet specific requirements. For those people who really want to hone their skills, and make significant improvement in their impact, one-to-one coaching is available for extra assistance. We can also provide advice on planning, organising and running a conflict resolution process for maximum effectiveness.

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