Land and Associates for Corporate Training and Leadership Development

Improving Communication at Work

Communication is more than people simply talking to each other. The art of communication lies in developing the skills to not only talk but also to listen and understand.

Listening to what is being said, and more importantly to what is not being said (i.e. observing body language) gives us valuable clues on how to structure our communication in each individual or group conversation in order to reach better results.

Choosing the words we use and the ways in which we say them allows us to express ourselves more clearly and concisely, giving us the ability to communicate effortlessly in all situations.

Workshop Aim:

This one day course addresses the most common obstacles to effective communication in the workplace. This is relevant for communication at all levels – between colleagues, clients and management. By understanding and utilising the skills and concepts introduced during this course, participants will experience greater communication in all areas.

‘Improving Communication At Work” is a dynamic mix of classroom teaching and practical application through supervised exercises. Run in small groups, delegates receive personal feedback and coaching, ensuring they fully understand the principles of communication and feel confident in their ability to apply them.

Participants will learn:

The basic principles of communication and how to apply them
The Communication Model
Key concepts to easily creating more effective communication
How to create rapport
How to present information in ways that resonate with different individuals
Communication skills in groups
How to effectively use language skills
Tools for moving stalled conversations forward
How to avert conflict situations through effective communication

Who should attend?

Directors, managers and supervisor who want to create more effective communication with their teams
Customer-facing employees who need to create effective dialog with clients either face-to-face or over the telephone
Anyone in frequent contact with internal or external customers wishing to communicate more effortlessly

Tailored programmes and coaching

The core components of this workshop are delivered as a one day introductory session. More advanced or follow-on sessions are also available for participants learn how to further their communication skills for greater impact and influence on others (see course: Impact and Influence in Business).

Specific training courses can be designed to meet specific requirements.

For those people who really want to hone their skills, and make significant improvement in their communication, one-to-one coaching is available for extra assistance.

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